At Outside The Box, we strive to deliver your orders to you as quickly and efficiently as possible. We offer standard shipping to all locations within the United States. Once your order has been processed, it will typically take 2-4 business days to arrive at your door. We offer free standard shipping on all orders over $1000. For orders under $100, a flat rate shipping fee of $5 for items under 1lb, $10 for items over 1lb, and $20 for items over 5lb will be applied. For international orders, please check the checkout page to get updated rates.
We want you to love your purchases from Outside The Box. If for any reason you are not satisfied with your order, we offer returns and exchanges within 14 days of delivery. All items must be returned in their original condition, with tags attached, and in their original packaging. To initiate a return or exchange, please contact our customer service team at firstname.lastname@example.org with your order number and reason for the return. Once your return is approved, we will provide you with a shipping label to return the item(s) to us. Once we receive and inspect your return, we will issue a refund to your original form of payment, or exchange the item(s) for a different size or product, as requested. Please note that we do not refund the original shipping cost for returns and that all sales of final clearance items are final and cannot be returned or exchanged.